Recadi Supplies (Pty) Ltd – Online Store Return and Refund Policy
Effective Date: 26 September 2023
1. Overview:
Recadi Supplies (Pty) Ltd is committed to providing quality products and ensuring customer satisfaction. This return and refund policy outline the terms and conditions for returning items purchased through our online store.
2. Eligibility for Returns:
– Returns will only be accepted for items that are deemed faulty or defective due to a manufacturing error.
– Returns will not be accepted for change of mind, buyer’s remorse, or if the customer decides they no longer want the product.
3. Return Authorization:
– Customers must contact our customer service team within 14 days of receiving the product to report any defects or faults.
– A Return Merchandise Authorization (RMA) number will be provided by our customer service team for eligible returns.
– Unauthorized returns will not be accepted or processed.
4. Condition of Returned Items:
– Returned items must be in their original condition and packaging.
– The item must not have been used, altered, or damaged by the customer.
– Original tags, labels, and accessories must be intact and included with the returned item.
5. Inspection and Processing:
– Upon receiving the returned item, our quality control team will inspect it to verify the reported fault or defect.
– If the item is confirmed to have a manufacturing fault, customers may choose between a refund or a replacement.
6. Refund or Replacement Options:
– Refunds will only be issued for items confirmed to have a manufacturing fault.
– Refunds will exclude the original shipping cost paid by the customer during the delivery.
– Customers may choose between a refund to the original payment method or a replacement item.
7. Shipping Costs:
– Recadi Supplies (Pty) Ltd will cover the return shipping costs for eligible returns.
– Customers are responsible for the shipping costs if the return is not related to a manufacturing fault.
8. Non-Returnable Items:
– Certain items may be labeled as non-returnable due to hygiene, safety, or other reasons. These items will be clearly identified on the product page.
9. Exclusions:
– Returns will not be accepted for items damaged due to misuse, neglect, or improper handling by the customer.
– Returns will not be accepted for items damaged during shipping if the customer did not report the damage within 14 days of receiving the product.
10. Contact Information:
– For return inquiries, customers can contact our customer service team at this whatsapp 084 857 6377
11. Modification of Policy:
– Recadi Supplies (Pty) Ltd reserves the right to modify or update this return and refund policy without prior notice. Any changes will be effective upon posting on our website.